Womack Report

January 5, 2012

Vindication! Or not.

Filed under: General — Phillip Womack @ 7:40 pm

Things are looking up.  See two posts ago, when I was disgruntled because, despite many things going wrong, I had no one to rationally be grumpy at.

Now, however, errors have been made.  Inconvenience has been experienced.  Yes, I went to check in to my flight at Southwest, and they couldn’t find my reservation.  Not terribly shocking, since I was squirreling around with the flight multiple times the day before.  I went to the full service desk for help.

Come to find out, the reason I couldn’t find my flight reservation was that it was scheduled for the 4th, yesterday, instead of the 5th, today.  The second guy who changed my flight information back, and who was having trouble with the computers, booked me on the same flight plan I had originally had, but a day earlier.  I didn’t catch the change, because all the flight numbers are the same.

Finally, righteous indignation!  Someone messed up, who is not me, and I can have a villain for this piece.

The woman working the check-in desk straightened it all out for me in about five minutes, and based on casual eavesdropping, was staying past her shift end to do so.  And was very polite about the whole thing.  I made it on the plane I’d thought I was supposed to be on originally.  All in all, it wasn’t even that inconvenient.

And I had enough contingency time to cover the difference, so I was still through security early.  Chalk another victory to conservative scheduling.  Rats.

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